Refine forecasts to inform policy
We’re generating granular data and developing evidence to inform heat related policy. We’re refining our forecasts, defining customer segments and analysing potential uptake scenarios.
Deliver great customer service
We’re engaging with heat stakeholders to review our customer journey and help educate consumers. We’re considering the needs of customers wishing to transition today and in the future, including those in vulnerable circumstances to ensure we leave no one behind.
Undertake least regret actions to ensure network readiness
We’re reviewing low carbon heat technologies, identifying gaps and developing a toolbox of innovative, cost efficient and least disruptive solutions that we can use to facilitate low carbon heating for our customers.