Net Zero AI Accelerator aims to speed up connections for low-carbon technologies and improve power outage communications. It will also reduce manual processing, provide greater visibility of connection requests and generate customer information more quickly. Together, these benefits will improve efficiency, enhance customer service and support the transition to a cleaner energy system.
What is the project about?
This project will help prepare the electricity network for increasing demand from low-carbon technologies such as electric vehicles, heat pumps and solar panels.
As adoption grows, the network must process more connection requests and manage higher electricity demand. Using artificial intelligence (AI) and automation, the project will streamline time-consuming manual processes, improving the customer connections journey, enhancing power outage communications and increasing operational efficiency.
By reducing wait times and delivering better customer service, the project will make it easier for customers to adopt low-carbon technologies while supporting the transition to a cleaner energy system.
How we’re doing it
The project will develop and test AI and automation tools across multiple areas of the business, working closely with employees and customers to ensure they deliver real value.
It will improve the customer connections journey by simplifying applications and increasing automation, helping customers connect technologies such as EV chargers and solar panels more quickly. The project will also streamline reporting, administration, logistics, planning and compliance activities, reducing manual effort and improving operational efficiency.
In addition, AI-powered communications will provide customers with clearer and more timely power outage updates, ensuring they receive accurate information faster. Together, these improvements will enhance customer service, increase productivity and support the growing demand for low-carbon technologies.
What makes it innovative
AI and automation offer significant opportunities to tackle challenges facing the energy sector. Net Zero AI Accelerator is innovative because it will create scalable solutions that automate key processes, improving efficiency and customer service.
A standout feature is the use of AI to generate customer power outage updates, turning technical information into clear, accessible messages that can be shared quickly and consistently.
Beyond the technology itself, the project will develop new ways of working with AI in a regulated industry, establishing approaches to testing, governance and quality assurance that support safe and effective deployment at scale.
What we’re learning
This project will generate valuable insights into how AI and automation can improve customer service and operational efficiency across the energy sector.
It will test the use of AI to create clear, timely power outage updates, explore how automation can speed up customer connections and reduce manual work, and develop approaches to governing and assuring AI in a regulated environment.
Together, these findings will help identify where AI and automation deliver the greatest value, supporting better customer outcomes and enabling the transition to a low-carbon energy system.
Share your ideas
If you have an idea that could reshape or revolutionise the way we work, we want to hear from you.
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